Frequently Asked Questions (FAQs)

  1. How can I place an order? You can place an order on our website by selecting the product you wish to purchase, choosing your size, adding it to your cart, and completing the checkout process.

  2. What payment methods do you accept? We accept various payment methods, including credit and debit cards, PayPal, Apple Pay, and Google Pay.

  3. Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's delivery status.

  4. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping costs may vary depending on the destination and shipping method selected.

  5. What is your return policy? We offer a 30-day return policy for all items in their original condition. Please visit our Returns page for more information.

  6. How can I contact customer service? You can contact our customer service team via email at info@nalagray.ca, by starting a chat with us or by using the Contact Us form on our website. We will get back to you as soon as possible.

  7. How do I know what size to order? Please refer to our size chart, which can be found on each product page, to ensure you select the correct size. If you have further questions about sizing, please contact our customer service team for assistance or send us a DM on instagram!

  8. Do you offer discounts or promotions? Yes, we offer discounts and promotions from time to time. Please sign up for our newsletter to stay up to date on our latest deals.

  9. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may not be able to be modified or cancelled once they have been shipped.

  10. How can I stay up to date on new arrivals? You can sign up for our newsletter to be the first to know about our new arrivals and latest fashion trends. You can also follow us on social media for daily inspiration and updates.